Shipping Policy

Thank you for shopping with Novanest! Please read our shipping policy carefully.

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times after dispatch:

• United States: 7-15 business days
• Canada & Europe: 10-20 business days
• Rest of World: 15-30 business days

Please note these are estimates and may vary due to customs, carrier delays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store for deals!

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can use this to monitor your delivery status at any time.

Customs & Duties

International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our pricing.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at your earliest convenience and we will work with the carrier to resolve the issue.